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AWS TechCARE 24/7 by TD SYNNEX delivers high-quality, AWS-certified technical support at a lower cost than AWS Resold Support. Designed for businesses of all sizes, it ensures 24/7 access to certified engineers with over 10 years of experience to resolve critical issues and minimize downtime.
Backed by AWS Partner-Led Support, this service provides the reliability of AWS support with better pricing and flexibility, making it the ideal choice for companies looking for cost-effective, enterprise-grade technical assistance.
Tier 1 and 2 support is provided by both TD SYNNEX and Concentrix engineers, with Tier 3 support provided by AWS. This is what you will receive:
- Immediate response to critical technical issues, any time day or night.
- A dedicated team of AWS-certified specialists ready to resolve complex problems.
- Monitoring of all service activity.
- Focused on minimizing impact and restoring operations quickly.
- Industry leading Service Levels.
- We support deals, partners and customers of all sizes.
- Click here to read the StreamOne ION TechCARE Statement of Service.
Why TD SYNNEX for your AWS Support?
- TD SYNNEX has been providing AWS Partner-Led Support for over 10 years.
- TD SYNNEX is an audited AWS Managed Service Provider (waives AWS FTR requirement for PLS).
- TD SYNNEX passed this audit in 2015, 2018, 2021, and 2024. The 2021 and 2024 audits received a perfect score.
- Our customer satisfaction rate over the past 365 days is 98.4%.
SLA's
TechCARE pricing
Opportunity Identification
Suitable for any Partner who....
- are looking to optimize support costs while maintaining a high-quality service.
- are participating in tenders and/or PPA's and are seeking cost-effective alternatives to AWS Enterprise Support.
- have limited support capabilities in-house but want to offer AWS support without investing in infrastructure.
- have customers with critical workloads, where any downtime can lead to significant financial loss.
- have their own 24/7 helpdesk but need reduce costs and include AWS highest escalation (Partner-Led Support).
Objection Handling
“The price is too high”
- The charge for TechCARE is a percentage of monthly AWS usage, ensuring customers only pay for accounts with active support.
- Compared to building in-house teams or using AWS Resold Support, the cost of TechCARE is minimal.
“I do not need support as I do not submit enough tickets to justify the monthly cost”
- TechCARE offers peace of mind by ensuring expert support is always available, reducing risks of downtime.
- When you have a very critical business, the cost of taking the risk of not having the service can far outweigh the cost if something major was to go wrong.
“I need a TAM”
- Locally you can still cover key TAM functions by leveraging different roles within TD SYNNEX, such as Customer Success Account Managers (CSAMs), Account Managers (AMs), and AWS Solution Architects, ensuring customers receive strategic guidance when needed.
- The TAM role for escalating incidents is fully covered by the AWS TechCARE 24/7 management, ensuring efficient issue resolution through AWS Partner-Led Support collaboration.